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If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.
FAQ
- I received an email from cPanel.net
- How to login cPanel
- How to set up your own domain
- How to install WordPress
- DNS management method
- DNS management method for other company's management domain
Other support
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manual
Contains operation and setting manuals.
To manual page -
info
Announcement about colorful box.
To info page
Contact Us
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General inquiries24 hours reception
This is an inquiry window for colorful boxes.
Inquiry form
Please feel free to contact us anytime. -
violation report24 hours reception
Click here for inquiries regarding torts and nuisances.
input form -
livechatWeekdays 9: 30-17: 30
If you want to ask questions in real time, this live chat is useful.
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LINE24 hours reception
After adding friends, please contact us from Talk.
add friends
※If it is crowded, we will reply automatically.
If you want to contact us by phone
Technical inquiries may not be answered by phone, so
this page Please contact us after confirming the details of the consultation.
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Inquiries by phone24 hours reception
For inquiries regarding contracts and fees, telephone inquiries (24-hour reception) are convenient.【TEL】06-7878-5595
【Main consultation contents】
- Server fee, specifications, flow to payment
- Transfer procedures from other companies
- Inquiries that require technical information such as server and domain settings or personal information
- f you need technical information about the server, or if you need personal information, telephone support will not be able to answer. Contact us Please contact us using the form
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Callback phone support（BOX7 / BOX8 only）24 hours reception
If you make a reservation for callback phone support, the staff will call you at the specified date and time. Application form （manual）
【Main consultation contents】
- Server fee, specifications, flow to payment
- Transfer procedures from other companies
- Inquiries that require technical information such as server and domain settings or personal information
- We also support technical consultation on servers and domains.
- Limited support for Plan BOX7 / BOX8 users.
note
- In response to your inquiry, we may ask you to provide information.
- Depending on the situation, you may be logged into your environment.
- It may take some time to investigate special or non-reproducible events.
