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Contact Us

• General inquiries24 hours reception

  This is an inquiry window for colorful boxes.
  Please feel free to contact us anytime.
  *Weekdays from 18:00 / Saturdays, Sundays, and holidays may be answered on the next business day.

  Inquiry form

• violation report24 hours reception

  Click here for inquiries regarding torts and nuisances.

  input form

• livechatWeekdays 9:30-12:00
  　　　/ 13:00-17:30

  If you want to ask questions in real time, this live chat is useful.

  Open livechat

• LINEWeekdays 9:30-12:00
  　　　/ 13:00-17:30

  After adding friends, please contact us from Talk.
  ※If it is crowded, we will reply automatically.

  add friends

If you want to contact us by phone

Technical inquiries may not be answered by phone, so
this page Please contact us after confirming the details of the consultation.

• Inquiries by phone24 hours reception

  For inquiries regarding contracts and fees, telephone inquiries (24-hour reception) are convenient.【TEL】050-6877-5911

  【Main consultation contents】

  • Server fee, specifications, flow to payment
  • Transfer procedures from other companies
  • Inquiries that require technical information such as server and domain settings or personal information
  • f you need technical information about the server, or if you need personal information, telephone support will not be able to answer. Contact us Please contact us using the form

• Callback phone support（BOX7 / BOX8 only）24 hours reception

  If you make a reservation for callback phone support, the staff will call you at the specified date and time. Application form （manual）

  【Main consultation contents】

  • Server fee, specifications, flow to payment
  • Transfer procedures from other companies
  • Inquiries that require technical information such as server and domain settings or personal information
  • We also support technical consultation on servers and domains.
  • Limited support for Plan BOX7 / BOX8 users.