Please see "FAQ" and "Manual" before making an inquiry.
If the problem persists, please contact customer support.

FAQ

Other FAQ

Other support

  • manual

    Contains operation and setting manuals.

    To manual page
  • livechatWeekdays 9: 30-17: 30

    If you want to ask questions in real time, this live chat is useful.

  • info

    Announcement about colorful box.

    To info page

Contact Us

  • General inquiries24 hours reception

    This is an inquiry window for colorful boxes.
    Please feel free to contact us anytime.

    Inquiry form
  • violation report24 hours reception

    Click here for inquiries regarding torts and nuisances.

    input form

If you want to contact us by phone

Technical inquiries may not be answered by phone, so
this page Please contact us after confirming the details of the consultation.

  • Inquiries by phone24 hours reception

    For inquiries regarding contracts and fees, telephone inquiries (24-hour reception) are convenient.【TEL】06-7878-5595

    【Main consultation contents】

    • Server fee, specifications, flow to payment
    • Transfer procedures from other companies
    • Inquiries that require technical information such as server and domain settings or personal information
  • Callback phone support(BOX7 / BOX8 only)24 hours reception

    If you make a reservation for callback phone support, the staff will call you at the specified date and time. Application form manual

    【Main consultation contents】

    • Server fee, specifications, flow to payment
    • Transfer procedures from other companies
    • Inquiries that require technical information such as server and domain settings or personal information
    • We also support technical consultation on servers and domains.
    • Limited support for Plan BOX7 / BOX8 users.

note

  • In response to your inquiry, we may ask you to provide information.
  • Depending on the situation, you may be logged into your environment.
  • It may take some time to investigate special or non-reproducible events.