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General inquiries24 hours reception
This is an inquiry window for colorful boxes.Inquiry form
Please feel free to contact us anytime.
*Weekdays from 17:30 / Saturdays, Sundays, and holidays may be answered on the next business day.
violation report24 hours reception
Click here for inquiries regarding torts and nuisances.input form
If you want to ask questions in real time, this live chat is useful.
After adding friends, please contact us from Talk.add friends
※If it is crowded, we will reply automatically.
If you want to contact us by phone
Technical inquiries may not be answered by phone, so
this page Please contact us after confirming the details of the consultation.
Inquiries by phone24 hours reception
For inquiries regarding contracts and fees, telephone inquiries (24-hour reception) are convenient.【TEL】050-6877-5911
【Main consultation contents】
- Server fee, specifications, flow to payment
- Transfer procedures from other companies
- f you need technical information about the server, or if you need personal information, telephone support will not be able to answer. Contact us Please contact us using the form
Callback phone support（BOX7 / BOX8 only）24 hours reception
When you schedule a call-back telephone support call, our staff will call you back.
- This support is limited to users of Plan BOX7 / BOX8.
- Depending on the content, we may ask you to contact us using the contact form. (if a lengthy response or investigation is required)
- We ask that you include a brief description of your question at the time you apply for a callback.
- In response to your inquiry, we may ask you to provide information.
- Depending on the situation, you may be logged into your environment.
- It may take some time to investigate special or non-reproducible events.