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Contact Us

  • General inquiries24 hours reception

    This is an inquiry window for colorful boxes.
    Please feel free to contact us anytime.
    *Weekdays from 17:30 / Saturdays, Sundays, and holidays may be answered on the next business day.

    Inquiry form
  • violation report24 hours reception

    Click here for inquiries regarding torts and nuisances.

    input form
  • livechatWeekdays 9:30-12:00
       / 13:00-17:30

    If you want to ask questions in real time, this live chat is useful.

  • LINEWeekdays 9:30-12:00
       / 13:00-17:30

    After adding friends, please contact us from Talk.
    ※If it is crowded, we will reply automatically.

    add friends

If you want to contact us by phone

Technical inquiries may not be answered by phone, so
this page Please contact us after confirming the details of the consultation.

  • Inquiries by phone24 hours reception

    For inquiries regarding contracts and fees, telephone inquiries (24-hour reception) are convenient.【TEL】050-6877-5911

    【Main consultation contents】

    • Server fee, specifications, flow to payment
    • Transfer procedures from other companies
  • Callback phone support(BOX7 / BOX8 only)24 hours reception

    When you schedule a call-back telephone support call, our staff will call you back.

    • This support is limited to users of Plan BOX7 / BOX8.
    • Depending on the content, we may ask you to contact us using the contact form. (if a lengthy response or investigation is required)
    • We ask that you include a brief description of your question at the time you apply for a callback.


  • In response to your inquiry, we may ask you to provide information.
  • Depending on the situation, you may be logged into your environment.
  • It may take some time to investigate special or non-reproducible events.